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Help Desk Information

Assistance accessing your online course or retrieving the password to access your online course is only available from the Provider College Help Desk.Help Desk Contacts

The college help desk can also assist you with information related to paying your tuition, dropping and adding courses, and making sure your registration is in order.

Whether contacting a help desk by e-mail or by phone, please be prepared to provide the following information:

  • Your Name
  • Are you Student or Faculty
  • Phone Number that you can be reached at
  • Class or Session with which you are having a problem (provide the exact error message and what you were doing when you encountered the error)
COLLEGE HELP DESK WEBSITE HELP DESK CONTACT HELP DESK PHONE
Alpena http://discover.alpenacc.edu/current_students/about_blackboard.php Jeffrey Blumenthal (989)358-7279
Bay de Noc http://www.baycollege.edu/?onlineinfo
Glen Oaks Amy Young 269-467-9945 ext 308
Grand Rapids http://www.grcc.edu/sthd Student Technology Help Desk (616) 234-4357
Jackson jetnet.jccmi.edu Jessie Parsons 517-796-8604
Kalamazoo http://www.kvcc.edu/virtualvalley Gail Fredericks (269) 488-4275
Kalamazoo mhightree@kvcc.edu Marylan Hightree (269)488-4107
Kellogg http://www.kellogg.edu/is/helpdesk/index.html Help Desk (269) 965-4148
Lansing www.lcc.edu/helpdesk LCC Help Desk 517-483-5221
Mid Michigan www.midmich.edu/helpdesk Help Desk Staff 989-317-4630
Monroe Jeff Peters (734) 384-4328
Montcalm http://www.montcalm.edu/servicedesk Montcalm Community College Help Desk
Muskegon 231.777.0351
Petoskey, Michigan 49770 Christopher Cerrudo (231) 348-6615, 866-900-6235
Northwestern https://secure.nmc.edu/gethelp/ NMC Technology Help Desk (231) 995-3020
Oakland http://www.oaklandcc.edu/myit Kelly Hyduk (248) 232-4828
Schoolcraft http://www.schoolcraft.edu/bb/help/support/ Blackboard Support (734) 462-4615
St. Clair http://www.sc4.edu/onlinelearning Rob McGregor (810) 989-5832
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